política de privacidad

Effective Date: October 10, 2025
Last Updated: January 2026

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Character & Community Behavioral Health & Wellness (“Character & Community,” “we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, submit inquiry forms, or participate in our programs and services. Our goal is to maintain a family-centered, transparent approach that respects your privacy at all times.

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1. Information We Collect

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We may collect personal information that you voluntarily provide when you:

• Complete a contact or inquiry form

• Request information or schedule services

• Register for programs, consultations, or trainings

• Submit payment information through our website

Information collected may include, but is not limited to:

• Parent/guardian name, email address, phone number, and home address

• Child and family information relevant to service inquiries, which may include a child’s name, date of birth, age, and related details

• Billing or payment information (processed securely through Wix Payments or other trusted third-party providers)

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Detailed intake, consent, and service-related information is collected through secure forms and is used solely for administrative, coordination, and service delivery purposes.

We may also collect non-identifiable information, such as website usage data (e.g., cookies or analytics), to help improve website functionality and user experience.

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2. How We Use Your Information

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Information collected is used to:

• Respond to inquiries and provide requested services or consultations

• Communicate scheduling confirmations, updates, or service-related information

• Process payments and manage accounts securely

• Improve our website, programs, and overall user experience

• Maintain professional, ethical, and operational standards

We do not sell, rent, or trade personal information to third parties.

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3. Data Protection and Security

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We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Payment information is processed through secure, encrypted third-party platforms. While no system can guarantee absolute security, we take data protection seriously and routinely review our practices.

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4. Sharing of Information

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We may share limited information only when:

• Required by law or legal process

• Necessary to coordinate or deliver requested services

• Processed through trusted third-party vendors (such as payment processors or scheduling platforms)

All third-party vendors are required to follow appropriate privacy and data protection standards. Information is shared only to the extent necessary and for legitimate business purposes.

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Please note:

• Customer information is never shared with third parties for marketing or promotional purposes

• Mobile opt-in and consent information is never shared for any purpose

• Any information sharing referenced in this policy explicitly excludes mobile opt-in data

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5. Messaging Terms & Conditions (SMS)

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By providing your phone number and opting in, you consent to receive text messages from Character & Community Behavioral Health & Wellness at (855) 293-5637 related to scheduling, account notifications, service updates, customer care, or occasional marketing communications.

• Consent is not a condition of purchase

• Message frequency may vary

• Message and data rates may apply

• Reply STOP to unsubscribe or HELP for assistance

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You may also contact us at info@characterandcommunity.org. Mobile opt-in information is never shared with third parties.

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6. Your Rights

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You have the right to:

• Request access to or correction of your personal information

• Withdraw consent for communications

• Request deletion of records where applicable

To make a request, please contact us at info@characterandcommunity.org

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7. Cookies & Analytics

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Our website may use cookies or similar technologies to personalize content and analyze website traffic. You may disable cookies through your browser settings, though doing so may limit certain website features.

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8. Updates to This Policy

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This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective or revision date.